Privacy Policy
We're committed to protecting your data with bank-grade security and transparency
Welcome
At GemRails, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital payment platform and services.
By using GemRails, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information
Business details, contact info, bank accounts, and KYC documents
Transaction Data
Payment amounts, wallet addresses, and settlement records
Technical Information
IP addresses, device info, browser data, and usage analytics
2. How We Use Your Information
3. Data Security
Encryption
All data encrypted in transit (TLS/SSL) and at rest (AES-256)
Access Controls
Strict role-based access to sensitive data
24/7 Monitoring
Continuous security monitoring and threat detection
Compliance
Regular security audits and compliance checks
While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
4. Sharing Your Information
Banking Partners
To process settlements and transfers to your bank account
Regulatory Authorities
When required by law or to comply with legal obligations
Service Providers
Third-party vendors who help us operate our platform
Blockchain Networks
Transaction data recorded on public blockchains
We do not sell your personal information to third parties for marketing purposes.
5. Your Rights
To exercise these rights, contact us at privacy@gemrails.com
6. Cookies and Tracking
We use cookies and similar technologies to:
You can control cookies through your browser settings, but disabling them may affect platform functionality.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for a minimum of 7 years as required by Nigerian financial regulations. After this period, data is securely deleted or anonymized.
8. International Transfers
Your data is primarily stored and processed in Nigeria. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Children's Privacy
GemRails is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
We're here to help with any privacy concerns
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Address
Flat 2b, Higher-life Building, opposite first-bank Onile-Aro, ojoo, ibadan
Data Protection Officer
dpo@gemrails.com